Deskripsi Pekerjaan
Recruit Express is currently seeking a dedicated and professional Contract Customer Service Officer to join our team in the Central Region. This is an excellent opportunity for individuals looking to provide exceptional support within a dynamic office environment.
In this role, you will serve as the primary point of contact for our clients, handling inbound communications with a focus on accuracy and efficiency. You will play a crucial part in maintaining our reputation for excellence by resolving inquiries promptly and ensuring high levels of customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced setting and possesses strong interpersonal skills.
Join us and contribute to a supportive team culture while advancing your career in the staffing industry.
Tanggung Jawab
- Handle inbound customer calls and emails with a focus on accuracy and efficiency.
- Resolve customer complaints and issues in a professional and timely manner.
- Provide accurate information regarding products, services, and company policies.
- Update and maintain customer records in the CRM system.
- Collaborate with the team to improve service standards and processes.
- Process orders, returns, and general administrative tasks as required.
Kualifikasi
- Minimum 1-2 years of experience in a customer service or call centre role.
- Strong verbal and written communication skills in English.
- Proficiency in using computer applications and Microsoft Office Suite.
- Ability to multitask, prioritize workload, and meet deadlines.
- High school diploma or equivalent qualification.
- A friendly, professional, and approachable telephone manner.