Deskripsi Pekerjaan
Join PERSOL's dynamic team as a Corporate Banking Call Centre Agent, where you'll be the vital link between our corporate clients and financial solutions. This 6-month contract position offers an exciting opportunity to handle diverse customer service inquiries via phone and email, supporting both external corporate clients and internal stakeholders. You'll deliver accurate information on banking products, resolve complex issues efficiently, and maintain exceptional service standards in a fast-paced environment. This role requires strong communication skills and a commitment to excellence, providing full-time office hours in Singapore's East Region.
PERSOL values professional growth and offers a collaborative atmosphere where your expertise will make a tangible impact. You'll gain hands-on experience in corporate banking operations while contributing to our reputation for reliability and customer-centricity. If you're passionate about finance and thrive in client-facing roles, this contract position offers a valuable stepping stone in your banking career.
Tanggung Jawab
- Handle corporate banking customer inquiries via phone and email channels
- Provide accurate information on banking products, services, and processes
- Resolve customer issues and escalate complex matters appropriately
- Support internal stakeholders with banking-related operational queries
- Maintain detailed records of customer interactions and transactions
- Adhere to banking regulations, compliance standards, and security protocols
- Collaborate with banking teams to ensure seamless service delivery
Kualifikasi
- Minimum 1 year of call center or customer service experience
- Strong verbal and written communication skills
- Basic knowledge of banking products and financial services
- Proficiency with CRM systems and Microsoft Office applications
- Problem-solving abilities with attention to detail
- Ability to work full-time office hours in East Region
- Customer-focused mindset with professional demeanor