Deskripsi Pekerjaan
Join Hotel New Idola's prestigious front office team as we redefine luxury hospitality in Jakarta Raya. As a Corporate Front Office Staff, you'll be the cornerstone of our guest experience, managing seamless check-in/out processes while maintaining our brand's impeccable standards. This role offers dynamic growth opportunities in Indonesia's thriving hospitality sector, with competitive compensation and a supportive work environment. Perfect for professionals passionate about delivering exceptional service and mastering high-end hotel operations. Apply now to become part of Jakarta's premier hospitality destination.
Tanggung Jawab
- Manage efficient guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Process payments, manage cash operations, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Resolve guest complaints with professionalism and discretion
- Train and mentor new front office team members
- Monitor occupancy rates and implement upselling strategies
- Maintain secure guest data confidentiality protocols
Kualifikasi
- Minimum 1-2 years experience in hotel front desk operations
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Fluency in English and Bahasa Indonesia; Mandarin is advantageous
- Exceptional customer service and conflict resolution skills
- Strong multitasking abilities with attention to detail
- Valid hospitality certification preferred
- Professional appearance and communication etiquette
- Basic accounting knowledge and cash handling experience