Deskripsi Pekerjaan
Join SoftwareONE as a Country Service Lead and drive excellence in IT service delivery across Singapore. In this pivotal leadership role, you'll orchestrate end-to-end service operations, ensuring seamless execution of service delivery while supporting regional initiatives. You'll lead a high-performing team to exceed customer expectations, optimize service quality, and implement strategic improvements that align with global standards. This position offers the opportunity to shape service excellence in a dynamic tech environment while fostering strong stakeholder relationships across public and private sectors.
Your impact will extend beyond Singapore as you collaborate with regional teams to scale best practices and enhance service portfolios. You'll be instrumental in navigating Singapore's evolving digital landscape, ensuring SoftwareONE remains at the forefront of innovative service delivery. If you're a strategic thinker passionate about transforming service operations and leading teams to achieve exceptional outcomes, this role is your chance to make a significant mark in the IT services industry.
Tanggung Jawab
- Lead and manage service operations team in Singapore, driving performance against SLAs and KPIs
- Execute service delivery strategy while ensuring alignment with regional and global objectives
- Develop and maintain strategic relationships with key stakeholders and enterprise clients
- Implement continuous improvement initiatives to enhance service quality and operational efficiency
- Support regional service delivery teams through knowledge sharing and best practice adoption
- Manage country-specific service budgets, resources, and vendor relationships
- Drive service innovation and digital transformation initiatives within the Singapore market
- Report on service performance, trends, and improvement opportunities to senior leadership
Kualifikasi
- Bachelor's degree in Computer Science, Business Administration, or related field (Master's preferred)
- Minimum 8+ years in IT service delivery with 3+ years in leadership/management role
- Proven experience managing service operations in enterprise environments
- Strong expertise in IT service management frameworks (ITIL, COBIT)
- Excellent strategic planning, problem-solving, and decision-making abilities
- Deep understanding of Singapore's IT landscape and regulatory requirements
- Exceptional communication skills with ability to influence stakeholders at all levels
- Experience leading cross-functional teams and managing complex service portfolios