Deskripsi Pekerjaan
Are you passionate about education and helping others achieve their career goals? Skills Development Academy is seeking a dedicated Course Enrolment Executive to join our dynamic team. As a key member of our admissions department, you will be the first point of contact for prospective students, guiding them through our course offerings and helping them make informed decisions about their educational journey.
In this customer-focused role, you'll leverage your excellent communication skills to build rapport with potential students, understand their needs, and recommend the most suitable courses from our diverse portfolio. You'll play a vital role in our organization's success by converting inquiries into enrollments while maintaining a high standard of customer service throughout the enrollment process.
Our ideal candidate is proactive, empathetic, and possesses a genuine interest in helping others succeed. If you thrive in a fast-paced environment and are motivated by helping others achieve their potential, we encourage you to apply for this rewarding position with Skills Development Academy.
Tanggung Jawab
- Respond to inquiries from prospective students via phone, email, and in-person consultations
- Provide detailed information about course offerings, admission requirements, and enrollment procedures
- Guide applicants through the enrollment process, ensuring all documentation is completed accurately
- Build and maintain strong relationships with potential students to facilitate successful enrollment
- Collaborate with academic departments to address specific student inquiries and concerns
- Maintain accurate records of all student interactions and enrollment data in our CRM system
- Meet or exceed monthly enrollment targets through effective sales and customer service techniques
- Stay updated on industry trends and new course offerings to provide relevant information to applicants
Kualifikasi
- Minimum diploma or degree in any field; candidates with relevant experience will be considered
- Proven experience in customer service, sales, or enrollment management (1-2 years preferred)
- Excellent communication and interpersonal skills with ability to build rapport quickly
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM systems and Microsoft Office applications
- Ability to work independently and as part of a team in a fast-paced environment
- Prior experience in education or training industry is a plus
- Self-motivated with a results-oriented approach to work