Deskripsi Pekerjaan
Teleperformance is seeking a talented Creator Support Specialist to join our dynamic team supporting creators in the exciting gaming and User-Generated Content (UGC) ecosystem. This is an excellent opportunity for individuals passionate about gaming culture and creator communities to make a meaningful impact.
In this role, you will serve as a vital liaison between creators and our platform, ensuring creators have the resources and support they need to thrive. You will handle creator inquiries with professionalism and care, gather valuable feedback to improve our services, and coordinate various tasks to maintain a seamless creator experience.
If you are fluent in both Mandarin and English, possess a genuine enthusiasm for gaming and UGC platforms, and excel in providing outstanding support, we want to hear from you. This position offers growth opportunities and the chance to be part of a global leader in customer experience services.
Tanggung Jawab
- Respond to creator inquiries via email, chat, and phone with timely and accurate solutions
- Provide technical support and troubleshooting guidance for gaming and UGC platform-related issues
- Collect and analyze creator feedback to identify trends and improvement opportunities
- Coordinate with internal teams to resolve complex creator concerns and escalations
- Document creator interactions and maintain detailed records in the support system
- Assist creators with account management, verification, and platform navigation
- Participate in training sessions to stay updated on product knowledge and policies
Kualifikasi
- Fluency in Mandarin and English (both written and verbal) is mandatory
- Minimum 1-2 years of customer support experience, preferably in gaming or tech industry
- Strong understanding of gaming ecosystems, UGC platforms, and creator economy
- Excellent communication and interpersonal skills with a customer-centric approach
- Ability to work in a fast-paced environment and handle multiple inquiries
- Basic technical troubleshooting skills and familiarity with support tools
- High school diploma or equivalent; additional certifications a plus
- Availability to work flexible shifts, including weekends if required