Deskripsi Pekerjaan
Join Mitracomm Ekasarana as a Credit Collection Officer and play a pivotal role in maintaining our company's financial health. This position offers the opportunity to develop exceptional communication and negotiation skills while directly impacting our receivables management. You'll engage with debtors across multiple channels including phone calls, WhatsApp, and other digital platforms to recover overdue payments across 30/60/90+ day delinquency buckets. This dynamic role combines financial discipline with interpersonal skills, making it ideal for individuals who thrive in target-driven environments and enjoy problem-solving. Mitracomm Ekasarana provides comprehensive training and a supportive team culture where your contributions are valued. If you're looking to grow your career in financial services while making tangible contributions to business sustainability, this position offers an excellent platform for professional development.
Tanggung Jawab
- Conduct outbound calls and digital communications (phone, WhatsApp) to contact debtors with overdue payments
- Manage and escalate delinquent accounts across 30/60/90+ day aging buckets
- Document all collection activities accurately in CRM systems
- Negotiate payment plans and settlement agreements with debtors
- Collaborate with team members to resolve complex collection scenarios
- Meet and exceed monthly collection targets and KPIs
- Ensure compliance with company policies and regulatory requirements
Kualifikasi
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum 1 year experience in credit collection or customer service
- Excellent verbal communication and negotiation skills
- Proficiency with digital communication tools and CRM systems
- Ability to work independently in a target-driven environment
- Strong problem-solving and conflict resolution abilities
- Attention to detail and accuracy in documentation
- Resilience and ability to handle high-pressure situations