Deskripsi Pekerjaan
Join our dynamic team at SOUR SALLY GROUP as a Crew Leader and take ownership of outlet operations excellence. This critical role combines hands-on leadership with strategic oversight to ensure seamless daily functioning of our hospitality establishment. You'll drive team performance, maintain operational standards, and deliver exceptional customer experiences in a fast-paced environment. As the backbone of our outlet's success, you'll implement best practices for service delivery, inventory management, and staff coordination while fostering a positive work culture. This position offers growth opportunities within Indonesia's expanding tourism sector, perfect for motivated professionals passionate about hospitality leadership.
Tanggung Jawab
- Supervise daily outlet operations and coordinate staff schedules
- Train and mentor team members on service standards and procedures
- Monitor inventory levels and coordinate supply chain activities
- Ensure compliance with health, safety, and sanitation regulations
- Handle customer inquiries and resolve service issues promptly
- Prepare daily performance reports and operational metrics
- Implement cost-control measures and optimize resource utilization
Kualifikasi
- Minimum 2 years experience in hospitality leadership roles
- Strong knowledge of service industry best practices
- Excellent communication and interpersonal skills
- Ability to multitask in high-pressure environments
- Basic financial and inventory management knowledge
- Certification in food safety or hospitality preferred
- Fluency in Bahasa Indonesia and basic English