Deskripsi Pekerjaan
Ateneo De Manila University is seeking a detail-oriented CRM & Data Engagement Analyst to drive our alumni and donor engagement initiatives. In this pivotal role, you will serve as the primary guardian of our data ecosystem, ensuring that our alumni community remains connected and our donors feel deeply appreciated. You will leverage advanced data analytics and reporting tools to transform raw data into actionable insights, directly supporting the university’s strategic fundraising and development goals.
Reporting to the Development or IT leadership, you will oversee the day-to-day management of our Customer Relationship Management (CRM) systems. Your expertise will be critical in designing intuitive dashboards, generating comprehensive reports, and maintaining high standards of data hygiene. Beyond analysis, you will provide essential user support, training staff on best practices, and optimizing workflows to maximize the utility of our engagement platforms. If you are passionate about higher education and possess a knack for turning numbers into narratives, we invite you to join our mission-driven team.
Tanggung Jawab
- Manage and optimize the University’s CRM platform for alumni and donor relations, ensuring seamless user experience.
- Ensure the accuracy, integrity, and security of all constituent data within the system.
- Develop, maintain, and present interactive dashboards and analytical reports to support strategic decision-making.
- Conduct deep-dive data analysis to identify engagement trends and recommend targeted outreach strategies.
- Provide technical support and training to faculty and staff on CRM functionalities and data entry protocols.
- Collaborate with the development and marketing teams to align data strategies with fundraising campaigns.
- Oversee data migration projects and routine data hygiene activities to keep records current.
Kualifikasi
- Bachelor’s degree in Information Technology, Business Analytics, Data Science, or a related field.
- 3+ years of experience in CRM management, data analytics, or business intelligence roles.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, or similar platforms).
- Strong analytical skills with proficiency in data visualization tools like Tableau, Power BI, or Excel.
- Excellent verbal and written communication skills, with the ability to translate complex data into clear insights.
- Detail-oriented with a strong commitment to data quality and confidentiality.
- Experience in the higher education or non-profit sector is highly preferred.