Deskripsi Pekerjaan
Join Tamasyaria Dunia's dynamic team as a Cruise Sales & Tour Operation Specialist, where you'll drive revenue growth while creating unforgettable travel experiences. In this pivotal role, you'll leverage your sales expertise to convert prospects into loyal clients, ensuring seamless end-to-end journey management. Your responsibilities will include crafting personalized cruise packages, coordinating logistics with partners, and delivering exceptional customer service that exceeds expectations. This position is ideal for passionate professionals who thrive in fast-paced environments and possess deep knowledge of global cruise destinations and tourism trends.
We offer a collaborative culture where your contributions directly impact client satisfaction and business success. With competitive compensation and opportunities for professional growth, Tamasyaria Dunia provides the perfect platform to advance your career in Indonesia's thriving tourism industry.
Tanggung Jawab
- Proactively identify and close sales opportunities for cruise packages and tour services
- Manage complete client journey from booking inquiry through post-trip follow-up
- Coordinate with suppliers, hotels, and transportation partners for seamless itinerary execution
- Resolve operational issues and maintain high service standards during client travels
- Develop and maintain strong client relationships through personalized service
- Analyze sales performance data to identify growth opportunities
- Stay updated on industry trends, destination offerings, and competitive landscape
- Collaborate with marketing team to develop promotional campaigns
Kualifikasi
- Minimum 2 years experience in sales or tour operations, preferably in cruise/tourism industry
- Proven track record in meeting or exceeding sales targets
- Exceptional communication and negotiation skills in Bahasa Indonesia and English
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM systems and travel booking platforms
- Valid travel industry certifications (e.g., IATA, ASTA) preferred
- Ability to work flexible hours including weekends and holidays
- Customer-focused mindset with cultural sensitivity