Deskripsi Pekerjaan
Are you looking for a rewarding career in customer service? Enshored Inc. is currently seeking a highly motivated Customer Service Representative (CSR) for a Back Office role in Pasig City. In this position, you will serve as the first point of contact, solving real customer concerns and delivering great service in a supportive, fast-paced team environment.
We value our employees and offer a competitive benefits package, including HMO coverage on Day 1 and the opportunity to include a dependent for free. This Full-time position offers a great opportunity to utilize your communication skills while contributing to the success of our clients in the healthcare sector.
Tanggung Jawab
- Act as the primary point of contact for inbound customer inquiries regarding HMO services and policies.
- Process and verify claims, requests, and documentation with high accuracy and speed.
- Resolve customer issues and complaints by investigating problems and providing effective solutions.
- Update and maintain accurate customer records and internal databases.
- Collaborate with the back-office team to ensure seamless service delivery.
- Adhere to all company quality standards and compliance procedures.
- Provide feedback to management regarding customer trends and service improvements.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and a customer-centric attitude.
- Basic computer proficiency and data entry skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Previous experience in customer service or the healthcare/HMO industry is an advantage.
- Flexibility to work in a shifting schedule as needed.