Deskripsi Pekerjaan
Join HCLTech, a global leader in IT services, for an exciting onsite opportunity at our state-of-the-art facility in McKinley Hill, Taguig City. As a Customer Care Agent, you will play a pivotal role in ensuring client satisfaction by delivering exceptional service and support. We pride ourselves on providing a stable and rewarding work environment with immediate benefits.
This is a pure onsite role with a scheduled Night Shift. Enjoy the convenience of working in a premium location while receiving top-tier benefits including HMO and Life Insurance starting on Day 1. If you are a passionate communicator looking to advance your career in a leading BPO environment, we want to hear from you.
Tanggung Jawab
- Handle incoming and outgoing customer calls with a focus on quality and speed.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions and account details accurately in the CRM system.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Adhere to call scripts and quality assurance standards to meet KPI targets.
- Maintain a professional and empathetic demeanor at all times.
Kualifikasi
- High school diploma or Bachelor's degree in any field.
- Must be willing to work in a Night Shift schedule.
- Excellent verbal and written English communication skills.
- Basic computer proficiency and familiarity with CRM software.
- Strong problem-solving skills and the ability to multitask.
- Relevant experience in Call Center or Customer Service is an advantage.