Deskripsi Pekerjaan
Join Teleperformance as a Non-Voice CSR Specialist and revolutionize customer support through digital channels! This virtual ticketing account offers an exceptional opportunity to earn up to ₱28,000 monthly with performance-based increases. Experience a modern work environment with no mock calls and no Versant testing – focusing purely on efficient digital resolutions.
As a key member of our team, you'll handle complex customer inquiries via email and ticketing systems, ensuring timely and accurate resolutions. This role combines remote flexibility with structured training and career advancement opportunities within a global leader in customer experience management.
Teleperformance provides comprehensive benefits, competitive compensation, and a supportive culture that values work-life balance. If you're passionate about digital problem-solving and seek a stable, rewarding career path in customer service, this is your chance to thrive in a dynamic virtual environment.
Tanggung Jawab
- Manage and resolve customer inquiries through digital channels (email, chat, tickets)
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics including response times and resolution rates
- Continuously improve processes to enhance customer satisfaction
- Adhere to company policies and data security protocols
- Participate in ongoing training to enhance product knowledge
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- 6 months+ experience in customer service or digital support
- Excellent written communication skills in English
- Proficiency with ticketing systems (e.g., Zendesk, Salesforce)
- Strong problem-solving and time management abilities
- Comfortable working independently in a virtual setting
- Basic computer literacy with reliable home internet
- Willingness to work flexible hours including weekends