Deskripsi Pekerjaan
Are you looking for a rewarding career in the dynamic world of Customer Service? Stark BPO Services is currently hiring for the Pioneer Account as a Customer Service Representative (CSR) in a virtual capacity. We are committed to providing top-tier support and are looking for dedicated individuals to join our growing team.
In this role, you will serve as the first point of contact for our clients, handling inquiries with professionalism and efficiency. We offer a competitive salary range of ₱20,000 – ₱29,000 per month, comprehensive health coverage, and clear pathways for career growth within the BPO industry.
Whether you are an experienced professional or an aspiring specialist, we provide the training and environment you need to succeed. Don't miss this opportunity to advance your career with a reputable company. Apply today to become part of the Stark BPO family!
Tanggung Jawab
- Handle incoming customer calls and emails regarding products and services in a professional and timely manner.
- Resolve customer complaints and issues to ensure high levels of customer satisfaction.
- Provide accurate information regarding account balances, billing, and service features.
- Document all customer interactions and transactions in the CRM system.
- Identify and escalate priority issues to the Team Leader or Supervisor.
- Upsell products or services when appropriate to meet sales targets.
- Collaborate with cross-functional teams to improve service delivery.
Kualifikasi
- High school graduate or Bachelor's degree in any field.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving abilities.
- Basic computer literacy and proficiency with MS Office applications.
- Ability to work in a fast-paced, target-oriented environment.
- Willingness to undergo training and adhere to company policies.
- Experience in a Call Center or Customer Service setting is a plus.