Deskripsi Pekerjaan
Join our dynamic team as a CSR Renewals & Inside Sales Specialist, where you'll play a pivotal role in driving customer retention and revenue growth. This position requires a proactive individual to manage the entire customer renewal lifecycle, ensuring seamless communications, preparing accurate documentation, and identifying upsell opportunities. You'll serve as the primary point of contact for existing clients, building strong relationships while navigating renewal discussions with empathy and professionalism. The ideal candidate thrives in a fast-paced environment, balancing customer advocacy with sales targets to maximize retention rates and expand account value. If you possess exceptional communication skills and a passion for transforming customer relationships into long-term partnerships, this role offers a rewarding career path in B2B sales and client success.
Tanggung Jawab
- Proactively manage customer renewal lifecycle through timely communications and documentation preparation
- Identify and capitalize on upsell opportunities during renewal interactions
- Collaborate with cross-functional teams to resolve customer inquiries and ensure smooth renewals
- Maintain accurate customer records in CRM systems while tracking renewal metrics
- Develop and execute personalized renewal strategies based on customer profiles
- Present renewal proposals and contract modifications to existing clients
- Meet quarterly renewal targets and sales objectives through strategic inside sales techniques
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 1-2 years of experience in customer service, renewals, or inside sales
- Excellent verbal and written communication skills with strong customer empathy
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Ability to negotiate effectively while maintaining positive client relationships
- Results-driven mindset with proven ability to meet sales targets
- Fluency in English and Filipino