Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career with a growing team? KMZD Global is currently seeking a dedicated Customer Advisor to join our Cebu City office. In this role, you will be the primary point of contact for our valued clients, serving as the face and voice of our brand.
We are looking for individuals who thrive in a fast-paced environment, possess a natural flair for problem-solving, and are committed to delivering world-class service. You will be responsible for handling customer inquiries, providing accurate product information, and ensuring every interaction results in a positive customer experience. If you are tech-savvy, articulate, and ready to grow your professional career in the Call Center industry, we want to hear from you.
At KMZD Global, we foster a culture of collaboration, continuous learning, and career advancement. We provide the training and support you need to excel in your role and build a sustainable career path within our organization.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide complete, accurate, and up-to-date information regarding company products, services, and benefits.
- Efficiently resolve customer issues while maintaining high levels of customer satisfaction and retention.
- Document all customer interactions accurately within the CRM system.
- Collaborate with team members and management to improve service quality and efficiency.
- Follow company standard operating procedures (SOPs) to ensure consistent service delivery.
- Identify and escalate complex customer concerns to the appropriate department for resolution.
Kualifikasi
- Completed at least 2 years of college education or hold a High School Diploma with relevant work experience.
- Strong verbal and written communication skills in English.
- Excellent active listening skills and the ability to maintain composure in a fast-paced environment.
- Basic computer literacy and proficiency in navigating multiple applications simultaneously.
- Customer-centric mindset with a passion for helping others.
- Ability to work in shifting schedules, including weekends and holidays if required.
- Previous experience in a Call Center, BPO, or customer service role is an advantage but not required.