Deskripsi Pekerjaan
Are you a passionate traveler with a knack for exceptional customer service? Trip.com Group is looking for a dedicated Customer Advisor to join our dynamic team in the heart of Kuala Lumpur. As a global leader in the travel industry, Trip.com connects millions of travelers with the world’s best experiences every day. We are committed to excellence, innovation, and creating memorable journeys for our customers.
In this exciting role, you will serve as the primary point of contact for travelers, ensuring their inquiries are resolved efficiently and their travel experiences are seamless. You will handle a high volume of interactions across various channels, including phone, email, and chat. We offer a supportive work environment, comprehensive training, and opportunities for career growth within a world-renowned organization. If you thrive in a fast-paced setting and want to make a real impact in the travel industry, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding flight bookings, hotel reservations, and travel itineraries with accuracy and empathy.
- Resolve customer complaints and issues promptly, escalating complex cases to the appropriate departments when necessary.
- Provide detailed information about travel policies, visa requirements, and local attractions to enhance the customer experience.
- Process travel bookings, modifications, and cancellations using internal CRM and reservation systems.
- Maintain up-to-date knowledge of Trip.com products, services, and promotions to provide accurate recommendations.
- Collaborate with cross-functional teams to ensure customer satisfaction and operational efficiency.
- Adhere to all service level agreements (SLAs) and quality assurance standards.
Kualifikasi
- Minimum of 1-2 years of experience in customer service, call center operations, or the travel industry is preferred.
- Excellent communication skills in English (verbal and written) with the ability to communicate in Bahasa Malaysia is a plus.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficient in using computer systems, MS Office applications, and CRM software.
- A high level of customer focus and the ability to build rapport with diverse clients.
- Flexibility to work in shifts, including weekends and public holidays, as required by business needs.
- A valid passport and willingness to travel (if required by specific project needs).