Deskripsi Pekerjaan
Join our team as a Customer and Hospital Relations Coordinator and play a vital role in ensuring seamless communication between our organization and valued healthcare partners. In this dynamic position, you'll be responsible for processing Letters of Authorization (LOA) with precision and efficiency, coordinating Approval Process Evaluations (APE), and maintaining strong relationships with hospitals and clinics across the region.
Your attention to detail will be crucial as you review medical documents for accuracy and completeness, ensuring compliance with regulatory standards and internal policies. You'll serve as the primary point of contact for handling inquiries and follow-ups, providing exceptional customer service to both internal teams and external stakeholders.
This role offers an excellent opportunity to develop your skills in healthcare administration, customer relations, and compliance management. If you're a proactive individual with excellent communication skills and a passion for healthcare coordination, we encourage you to apply and contribute to our mission of delivering exceptional service in the healthcare industry.
Tanggung Jawab
- Process Letters of Authorization (LOA) with accuracy and efficiency
- Coordinate Approval Process Evaluations (APE) for medical procedures
- Manage and maintain relationships with hospitals, clinics, and healthcare providers
- Review medical documents for completeness and compliance with standards
- Ensure adherence to regulatory requirements and organizational policies
- Handle customer inquiries, complaints, and follow-ups in a timely manner
- Collaborate with internal teams to resolve issues and improve processes
- Prepare regular reports on relations activities and performance metrics
Kualifikasi
- Bachelor's degree in Healthcare Administration, Nursing, or related field
- Previous experience in customer service or healthcare coordination preferred
- Excellent communication and interpersonal skills
- Strong attention to detail with ability to maintain accurate records
- Knowledge of healthcare regulations and compliance standards
- Proficient in Microsoft Office Suite and data management systems
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and customer-focused mindset