Deskripsi Pekerjaan
About LBC Express
LBC Express is the Philippines' leading courier and logistics service provider, renowned for its extensive network and unwavering commitment to customer satisfaction. We bridge communities and empower businesses every day.
The Role
We are seeking a dedicated and energetic Customer Associate (Branch Personnel) for our bustling Kalayaan, Makati City branch. In this frontline role, you will be the key to ensuring smooth daily operations, providing exceptional service to our valued walk-in customers, and efficiently managing shipments.
This role is perfect for fresh graduates eager to jump-start their career, or experienced professionals looking to join a stable and growing company. LBC offers a supportive environment where you can develop skills in customer relations, logistics, and financial transactions.
Based in the heart of Makati City's business district, the Kalayaan branch serves a diverse clientele, from local residents to corporate partners. Our Associates are trained to handle a wide variety of tasks, ensuring no two days are the same. You will gain invaluable experience in retail logistics, last-mile delivery processes, and premium customer engagement.
Why Join LBC Express?
- Competitive compensation and government-mandated benefits.
- Comprehensive on-the-job training and career development programs.
- Clear paths for internal promotion and career growth.
- Employee discounts on LBC shipping and services.
- A dynamic, collaborative, and rewarding work culture.
If you are passionate about service, proactive in solving problems, and ready to grow with a market leader, LBC Express is your platform. Apply today and become part of the LBC family!
Tanggung Jawab
- Greet and assist customers with shipment inquiries, ensuring a positive and professional customer experience.
- Accurately process incoming and outgoing parcels, packages, and documents in the LBC operating system.
- Handle cash and non-cash transactions, including payments, change dispensing, and official receipt issuance.
- Coordinate with dispatch and logistics teams to ensure the timely pick-up and delivery of shipments.
- Maintain the overall cleanliness, safety, and organization of the branch office.
- Address customer concerns and complaints promptly, escalating complex issues to the Branch Manager.
- Monitor inventory levels of shipping supplies and assist with monthly stock checks.
- Actively promote LBC products and services to walk-in customers to achieve branch sales targets.
Kualifikasi
- College graduate of any 4-year course, or Senior High School graduate with relevant work experience.
- At least 6 months to 1 year of experience in customer service, sales, or a related field (fresh graduates are highly encouraged to apply).
- Excellent verbal and written communication skills in English and Filipino.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Willing to work on a shifting schedule, including weekends and holidays.
- Must be willing to be assigned in Kalayaan, Makati City.
- Proficient in basic computer applications (MS Office, email, and web-based tools).
- Trustworthy, honest, and team-oriented.