Deskripsi Pekerjaan
Are you looking to kickstart your career with a market leader in logistics? LBC Express is currently seeking a highly motivated and customer-centric Customer Associate to join our team at our Jaka Plaza branch in Parañaque City. As the face of our branch, you will play a pivotal role in ensuring that every customer receives the reliable service LBC is known for.
In this role, you will be responsible for managing daily branch operations, facilitating seamless shipment processing, and providing exceptional service to our diverse clientele. We are looking for individuals who thrive in a fast-paced environment and are eager to grow within a dynamic company. Fresh graduates are highly encouraged to apply! If you have a passion for service excellence and want to be part of an iconic Filipino brand, we want to hear from you.
Tanggung Jawab
- Greet and assist customers with their shipping inquiries, packaging requirements, and service options.
- Accurately process domestic and international shipments, including data entry and label generation.
- Manage cash transactions, reconcile daily sales, and ensure accurate financial reporting for the branch.
- Maintain a clean, organized, and welcoming branch environment to ensure optimal customer experience.
- Resolve customer concerns or complaints professionally and escalate issues when necessary.
- Coordinate with dispatch teams to ensure timely pick-up and delivery of packages.
- Adhere to company protocols regarding safety, security, and branch operational standards.
Kualifikasi
- Graduate of any 4-year or 2-year course; fresh graduates are welcome to apply.
- Strong communication skills in English and Filipino.
- Ability to work in a fast-paced, high-volume retail environment.
- Basic computer literacy and proficiency in MS Office/Google Workspace.
- High level of integrity, punctuality, and professional appearance.
- Ability to handle cash transactions accurately and honestly.
- Willingness to work shifting schedules, including weekends and holidays if required.