Deskripsi Pekerjaan
Are you a detail-oriented professional ready to make an impact in a dynamic work environment? Satellite Office is seeking a dedicated Customer Care Admin Team Member to join our growing team in Ortigas, Metro Manila. In this pivotal role, you will act as a vital link between our customers and our fulfillment network. Your primary focus will be the timely actioning of web orders that require manual sourcing from MFG retail stores, ensuring that every customer receives their products without delay. You will also be responsible for completing all related back-end administration, managing data entry, and resolving order discrepancies with precision. We are looking for a proactive individual who thrives in a fast-paced setting and is committed to delivering exceptional service. If you want to grow your career in a supportive environment while honing your administrative and customer service skills, this is the perfect opportunity for you. Join us in maintaining our high standards of operational excellence.
Tanggung Jawab
- Action web orders requiring manual sourcing from MFG retail stores in a timely and accurate manner.
- Execute all related back-end administration tasks, including data entry and record maintenance.
- Monitor order status and communicate updates to customers and internal teams as needed.
- Reconcile daily sales figures and administrative reports to ensure data integrity.
- Assist in resolving customer inquiries regarding order processing and sourcing delays.
- Collaborate with the logistics team to streamline the manual sourcing process.
- Maintain organized files and documentation for all web orders and administrative activities.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree in Business, Administration, or related field is a plus.
- Previous experience in customer service or administrative support is preferred.
- Strong attention to detail with the ability to spot errors in data and orders.
- Proficient in using computer applications, specifically Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills in English.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Familiarity with order management systems or e-commerce platforms is an advantage.