Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Datamatics, a global leader in digital services and technology, is seeking a dedicated Customer Care Agent to join our dynamic team in Cebu City. In this pivotal role, you will serve as the primary point of contact for our valued clients, acting as the voice of our brand. We are looking for a professional who can offer expert advice and ensure that all customer concerns are resolved with accuracy and timeliness.
As part of our customer service division, you will manage a diverse range of inquiries, from technical support to account management. We pride ourselves on our customer-centric culture, and we need someone who embodies our core values of integrity, excellence, and empathy. If you thrive in a fast-paced environment and have a knack for problem-solving, this is the perfect opportunity to advance your career with a Fortune 500 company.
Join us in shaping the future of digital customer support while enjoying a supportive work environment and competitive benefits in the heart of Cebu.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with a high degree of professionalism and empathy.
- Resolve complex customer issues by analyzing problems and providing accurate, timely, and effective solutions.
- Maintain detailed and accurate records of all customer interactions and resolutions within the CRM system.
- Build strong rapport with customers to ensure high satisfaction levels and foster long-term loyalty.
- Collaborate closely with internal teams, including technical support and product management, to escalate issues and improve service delivery.
- Stay updated on the latest company products, services, and policies to provide accurate and relevant information.
- Meet and exceed daily and monthly performance metrics, including Average Handle Time (AHT) and Customer Satisfaction Score (CSAT).
Kualifikasi
- Excellent verbal and written communication skills in English.
- Proven experience in a customer service or call center environment.
- Strong problem-solving abilities with a keen attention to detail.
- Ability to remain calm and professional when handling difficult or frustrated customers.
- Basic computer literacy and familiarity with CRM software and ticketing systems.
- Able to work full-time, including weekends or shifting schedules as required by business needs.
- High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.