Deskripsi Pekerjaan
Join NTT Business Process Outsourcing as a Customer Care Associate specializing in Healthcare Sales and DME (Durable Medical Equipment) and make a meaningful impact in patients' lives. At NTT DATA, we believe that what you do matters, and with us, YOU can truly make a difference.
In this vital role, you'll be the first point of contact for healthcare professionals and patients seeking information about medical equipment and services. Your expertise and compassion will help ensure that customers receive the support they need while navigating their healthcare journey.
We offer a dynamic work environment where your contributions are valued, and professional growth is encouraged. As part of our dedicated team, you'll have the opportunity to develop your skills in customer service, healthcare knowledge, and sales while making a positive impact on the community.
If you're passionate about healthcare and committed to providing exceptional customer service, we invite you to apply and become part of an organization where your career matters.
Tanggung Jawab
- Provide exceptional customer service to healthcare professionals and patients regarding DME products and services
- Process orders, resolve inquiries, and address concerns with empathy and professionalism
- Collaborate with healthcare providers to understand patient needs and recommend appropriate solutions
- Maintain accurate customer records and documentation in compliance with healthcare regulations
- Stay updated on product knowledge, industry regulations, and company policies
- Identify opportunities for upselling or cross-selling relevant healthcare products
- Contribute to team goals by meeting performance metrics in customer satisfaction and sales
- Participate in regular training sessions to enhance product knowledge and customer service skills
Kualifikasi
- High school diploma or equivalent; college degree in healthcare, business, or related field preferred
- Previous customer service experience, preferably in healthcare, sales, or DME industry
- Excellent communication skills with ability to explain technical information clearly
- Strong problem-solving abilities and customer-focused mindset
- Basic knowledge of healthcare terminology and DME products is advantageous
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using computer systems and customer relationship management software
- Must be willing to work flexible hours, including weekends and holidays if required