Deskripsi Pekerjaan
Job Description
HCLTech, a global technology company with over 225,000 employees across 60 countries, is looking for passionate and dedicated individuals to join our expanding customer support team in Taguig City, Metro Manila. We are known for our employee-centric culture and commitment to innovation.
As a Customer Care Associate, you will be responsible for delivering exceptional service to our clients' customers. This role is specifically designed for fresh graduates and career shifters looking to break into the IT-BPM industry. No prior call center experience is necessary — just a willingness to learn and a passion for helping people.
You will undergo comprehensive paid training to develop your communication skills, product knowledge, and problem-solving abilities. You will handle inquiries, troubleshoot issues, and provide accurate information through various communication channels.
Job Highlights:
- PHP 20,000 Retention Bonus – Secure your future with a special retention incentive.
- Onsite Work Setup – Located in the heart of Taguig City, easily accessible via public transportation.
- Full-Time Employment – Permanent role with complete benefits (SSS, PhilHealth, Pag-IBIG, HMO, Leave Credits).
- Global Experience – Work with international clients and expand your professional network.
If you are ready to embark on a fulfilling career with a company that values talent and dedication, HCLTech is the place for you. Apply today and start your journey!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, or chat, providing accurate and timely responses.
- Identify customer needs and provide appropriate solutions or alternatives to ensure issue resolution.
- Document all interactions, issues, and resolutions in the company's CRM system.
- Escalate complex issues to the appropriate support teams or management when necessary.
- Adhere to client service level agreements (SLAs), quality standards, and company policies.
- Maintain a high level of professionalism and empathy while managing customer expectations.
- Participate in ongoing training sessions to stay updated on product knowledge and process changes.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call quality, and productivity.
Kualifikasi
- Candidate must possess at least a Senior High School Diploma or Bachelor's Degree in any field.
- No prior call center or BPO experience is required. Fresh graduates are highly encouraged to apply.
- Excellent verbal and written communication skills in English.
- Basic computer navigation and typing skills (minimum 25 WPM).
- Willing to work onsite in Taguig City.
- Amenable to work in shifting schedules, including weekends and holidays.
- Strong interpersonal and active listening skills.
- Ability to multitask and work effectively in a fast-paced environment.