Deskripsi Pekerjaan
Join SBS Transit as a Part-time Counter Service Personnel and play a crucial role in enhancing our customer service experience. This position is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional service to our passengers.
As a Counter Service Personnel, you will be at the forefront of our customer operations, assisting with various transactions and inquiries during peak hours. Your primary responsibility will be to ensure smooth and efficient counter operations, reducing customer wait times and improving overall service quality. This is an excellent opportunity for those seeking flexible working hours while making a meaningful impact in the public transportation sector.
SBS Transit is committed to providing a supportive work environment where your contributions are valued. We offer competitive remuneration and the chance to develop valuable customer service skills that can benefit your career growth. If you are a service-oriented individual with excellent communication skills and attention to detail, we encourage you to apply for this rewarding part-time position.
Tanggung Jawab
- Efficiently handle customer transactions and inquiries at the counter during peak hours
- Manage customer queues to ensure smooth service flow and reduce waiting times
- Process various types of tickets, passes, and payments accurately
- Provide excellent customer service while maintaining professionalism and efficiency
- Assist in resolving customer issues and escalations as needed
- Maintain a clean and organized counter area
- Collaborate with team members to optimize counter operations during busy periods
Kualifikasi
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in handling transactions
- Ability to work well under pressure during peak hours
- Prior customer service experience is preferred
- Basic computer literacy and ability to learn ticketing systems quickly
- Friendly and approachable demeanor
- Ability to work flexible hours including weekends and public holidays if required
- Good command of English and at least one other local language (e.g., Mandarin, Malay, Tamil)