Deskripsi Pekerjaan
Join YWA Human Resource Corporation's dynamic customer service team as a Customer Service Representative for our blended non-voice account! This exciting full-time position offers a competitive monthly salary of ₱24,000–₱26,000, comprehensive health benefits, and exceptional career growth opportunities. As a CSR in our June cohort, you'll handle customer inquiries through digital channels while building meaningful relationships with clients. Our supportive environment encourages professional development and recognizes outstanding performance. If you're passionate about delivering exceptional customer experiences and thrive in collaborative settings, this is your chance to launch or advance your career in one of the Philippines' leading service providers.
Tanggung Jawab
- Respond to customer inquiries via email, chat, and digital platforms
- Manage customer accounts with precision and attention to detail
- Resolve customer concerns efficiently while maintaining service standards
- Collaborate with team members to ensure seamless service delivery
- Document all interactions accurately in company systems
- Adhere to SLA targets and quality assurance metrics
- Continuously develop product knowledge and service skills
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent written communication skills in English
- Basic computer literacy with proficiency in digital tools
- Strong problem-solving abilities and attention to detail
- Previous customer service experience is advantageous
- Ability to work independently in a remote environment
- Positive attitude with strong interpersonal skills
- Available to start training in June 2026