Deskripsi Pekerjaan
Are you a customer service professional with a passion for problem-solving? Customer Persona Simplified is looking for a dedicated Customer Care Associate to join our growing team in Pasig City. In this role, you will be the primary point of contact for our Australian clients, managing product return requests and ensuring that every customer interaction reflects our commitment to excellence.
You will thrive in a fast-paced environment where your ability to empathize, communicate clearly, and resolve issues efficiently will be put to the test. We provide a supportive, collaborative culture that values your professional growth and work-life balance. If you are detail-oriented, tech-savvy, and ready to provide world-class support for a global brand, we want to hear from you.
Tanggung Jawab
- Handle inbound inquiries regarding product returns, exchanges, and warranty claims via phone, email, and live chat.
- Guide customers through the return process, ensuring all documentation and product conditions meet company policies.
- Maintain high levels of customer satisfaction by resolving complaints professionally and de-escalating complex situations.
- Coordinate with logistics and warehouse teams to track return shipments and resolve delivery discrepancies.
- Update customer accounts accurately within our CRM system, ensuring all notes and interactions are documented.
- Provide feedback to management on recurring product issues to help improve our quality control processes.
- Adhere to all Australian account compliance guidelines and data privacy regulations.
Kualifikasi
- At least 1-2 years of experience in a customer service role, preferably in an international BPO setting (Australian/UK accounts are a plus).
- Exceptional verbal and written communication skills with a neutral accent.
- Strong computer literacy and proficiency in navigating multiple software platforms simultaneously.
- Ability to work in shifting schedules, including weekends and public holidays, as per client requirements.
- Excellent organizational skills and the ability to multitask in a high-volume environment.
- A positive, empathetic, and patient attitude when dealing with difficult customer interactions.
- High school diploma or equivalent required; college degree is highly preferred.