Deskripsi Pekerjaan
Are you a driven professional looking to kickstart your career in a dynamic environment? MVP Asia Pacific is seeking a dedicated Customer Care Consultant (Onsite) to join our growing team in Angeles City. We are looking for individuals who are passionate about learning and ready to make a meaningful impact in the lives of our clients.
In this role, you will serve as the primary point of contact for our customers, handling inquiries with empathy, patience, and professionalism. If you possess excellent communication skills and a customer-centric mindset, we want to hear from you!
Tanggung Jawab
- Manage inbound and outbound customer calls and emails with a focus on resolving issues efficiently.
- Build and maintain strong relationships with clients to ensure high satisfaction levels.
- Process customer orders, account updates, and service requests accurately.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Document all customer interactions and transactions in the CRM system.
Kualifikasi
- High school graduate or Bachelor's degree in any field.
- Strong command of the English language, both verbal and written.
- Proven ability to multitask and work in a fast-paced call center setting.
- Good computer skills and familiarity with CRM software (e.g., Zendesk, Salesforce).
- Positive attitude, strong problem-solving skills, and a desire to learn.