Deskripsi Pekerjaan
Join Givaudan, a global leader in flavors and fragrances, as a Customer Care & Demand Manager in Depok, Jawa Barat. This pivotal role bridges customer experience and supply chain excellence, ensuring seamless service alignment across our dynamic operations. You'll drive strategic demand planning while maintaining exceptional customer relationships in a fast-paced FMCG environment. Leverage your analytical skills to forecast trends, optimize inventory, and enhance service delivery for our diverse client base. This position offers the opportunity to shape customer-centric strategies while collaborating with cross-functional teams in a culture of innovation and sustainability.
Tanggung Jawab
- Analyze customer demand patterns and forecast future requirements using market data and historical trends
- Develop and implement demand planning strategies to optimize inventory levels and supply chain efficiency
- Manage customer inquiries, complaints, and service level agreements to ensure satisfaction
- Collaborate with sales, marketing, and logistics teams to align demand with operational capabilities
- Monitor KPIs for customer care performance and demand accuracy, implementing corrective actions
- Lead continuous improvement initiatives for demand forecasting processes and customer service protocols
- Prepare regular reports on demand forecasts, customer feedback, and service metrics for leadership
Kualifikasi
- Bachelor's degree in Supply Chain Management, Business Administration, or related field
- Minimum 5 years of experience in demand planning, customer care, or supply chain management
- Proficiency in demand forecasting software (SAP APO, Oracle Demantra) and CRM systems
- Strong analytical skills with ability to interpret complex data and make strategic decisions
- Excellent communication and interpersonal skills with fluency in English and Bahasa Indonesia
- Proven track record in managing customer relationships and service excellence initiatives
- Knowledge of FMCG industry trends and supply chain best practices