Deskripsi Pekerjaan
Join Eastern & Oriental Berhad as a Customer Care Executive and become an integral part of our commitment to excellence in property development. In this dynamic role, you will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring exceptional service delivery. You will manage daily operations related to property defects, maintenance requests, and other customer concerns, ensuring timely and effective resolution. This position offers a unique opportunity to develop your customer service skills while contributing to the success of prestigious property development projects.
We are seeking a dedicated professional with excellent communication skills and a passion for customer satisfaction. As a Customer Care Executive, you will play a crucial role in maintaining our reputation for quality service and building strong relationships with our valued clients. If you thrive in a fast-paced environment and are committed to delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity with Eastern & Oriental Berhad.
Tanggung Jawab
- Handle daily customer inquiries and complaints regarding property development projects
- Investigate and resolve property defects and maintenance issues in a timely manner
- Coordinate with relevant departments to ensure effective resolution of customer concerns
- Maintain accurate records of customer interactions and issue resolutions
- Provide regular updates to customers on the status of their concerns
- Collaborate with the property management team to improve service delivery
- Identify trends in customer feedback and suggest improvements to service processes
- Adhere to company policies and procedures while maintaining high standards of customer service
Kualifikasi
- Diploma or Degree in Business Administration, Hospitality Management, or related field
- Minimum 1-2 years of experience in customer service or call center environment
- Excellent communication and interpersonal skills in both English and Malay
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer relationship management (CRM) software
- Ability to remain calm and professional when dealing with difficult situations
- Knowledge of property management processes is an advantage
- Strong organizational skills with the ability to multitask effectively