Deskripsi Pekerjaan
Join Subang Jaya Medical Centre, a premier tertiary healthcare institution, as a Customer Care - Lobby Ambassador on a part-time basis. This pivotal role offers an exceptional opportunity to make a meaningful impact in a dynamic medical environment while developing valuable customer service skills. As the first point of contact for patients and visitors, you'll contribute significantly to our commitment to patient-centered care and operational excellence. Our hospital provides extensive hands-on experience, comprehensive training programs, and clear pathways for career advancement in the healthcare sector. This position is ideal for individuals seeking flexible work arrangements in a reputable institution that values professional growth and community impact.
Subang Jaya Medical Centre is renowned for its state-of-the-art facilities and multidisciplinary healthcare services. As a Lobby Ambassador, you'll gain exposure to diverse patient interactions and healthcare workflows, fostering transferable skills in communication, problem-solving, and crisis management. We offer competitive compensation, a supportive work culture, and opportunities to network with healthcare professionals while serving our community.
Tanggung Jawab
- Welcoming and directing patients/visitors in a professional and courteous manner
- Managing patient flow and minimizing wait times through efficient queue management
- Providing accurate information about hospital services, departments, and facilities
- Coordinating with clinical and administrative staff to resolve patient inquiries
- Assisting with appointment scheduling and registration processes
- Maintaining a clean, organized, and safe lobby environment
- Handling sensitive patient information with strict confidentiality
- Reporting facility maintenance issues and safety concerns promptly
Kualifikasi
- Minimum SPM qualification or equivalent education
- Minimum 1 year customer service or hospitality experience preferred
- Excellent verbal communication skills in English and Bahasa Malaysia
- Strong interpersonal skills with a warm, approachable demeanor
- Ability to multitask and remain composed in high-pressure situations
- Basic computer literacy with proficiency in office applications
- Physical ability to stand for extended periods and move throughout the facility
- Flexible availability to work weekends, holidays, and rotating shifts