Deskripsi Pekerjaan
Are you a seasoned customer service professional looking to make a meaningful impact in the high-growth Biotech and Life Science industry? StaffKing Pte Ltd is partnering with a leading healthcare player to find a dedicated Customer Care Manager. This pivotal role offers you the unique opportunity to oversee end-to-end service operations, spanning both distribution logistics and in-house manufacturing workflows.
In this role, you will lead initiatives to optimize customer satisfaction, streamline communication channels, and ensure seamless delivery of critical healthcare solutions. We are looking for a proactive leader who thrives in fast-paced environments and is passionate about driving operational excellence. If you are ready to elevate your career within a stable yet expanding sector, we invite you to apply today.
Tanggung Jawab
- Manage and oversee daily customer care operations for life science and healthcare product lines.
- Serve as the primary point of contact for key stakeholders, bridging communication between distribution teams and manufacturing departments.
- Develop and implement robust customer service strategies to enhance client retention and satisfaction.
- Analyze operational performance metrics to identify bottlenecks and drive continuous process improvements.
- Lead, mentor, and coach a team of service personnel to ensure service level agreements (SLAs) are consistently met.
- Resolve high-level client escalations with professionalism and a solutions-oriented mindset.
- Maintain accurate documentation and reporting on order fulfillment and customer inquiries for management review.
Kualifikasi
- Diploma or Degree in Business Administration, Healthcare Management, Life Sciences, or a related field.
- Minimum 3-5 years of experience in customer service management, ideally within the Healthcare, Biotech, or Pharmaceutical sectors.
- Strong understanding of supply chain, distribution, or manufacturing workflows is highly advantageous.
- Exceptional leadership skills with a proven track record of managing high-performing teams.
- Proficiency in CRM software and MS Office Suite.
- Excellent communication and interpersonal skills, with the ability to influence cross-functional teams.
- Must be comfortable working in a fast-paced, high-compliance environment.