Deskripsi Pekerjaan
Are you passionate about software, business efficiency, and helping companies thrive? Odoo Limited is seeking a proactive and tech-savvy Customer Care Officer to join our team in Tangerang. As a global leader in business management software, we pride ourselves on delivering exceptional value to our users.
In this role, you will act as the primary point of contact for our self-subscription clients. You won't just be answering tickets; you will be acting as a consultant, helping businesses maximize their potential by leveraging the full suite of Odoo applications. If you enjoy solving complex problems, building long-term relationships, and working in a fast-paced, innovative environment, we want to hear from you.
You will play a pivotal role in ensuring our customers have a seamless experience, guiding them through feature adoption, and identifying opportunities for them to grow their business using our ecosystem.
Tanggung Jawab
- Proactively engage with Odoo clients who have purchased software via self-subscription to ensure successful onboarding.
- Provide expert-level guidance and functional advice to help clients optimize their business processes using Odoo.
- Act as a trusted advisor, identifying customer needs and suggesting relevant modules or solutions that add value.
- Handle incoming inquiries via email, chat, and phone with a high degree of professionalism and empathy.
- Troubleshoot basic configuration issues and escalate complex technical concerns to the relevant engineering teams.
- Monitor customer usage patterns to identify accounts that require additional support or training.
- Contribute to the continuous improvement of our support documentation and internal knowledge base.
- Maintain high levels of customer satisfaction and retention through personalized, results-oriented communication.
Kualifikasi
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in Customer Success, Technical Support, or B2B Account Management.
- Strong understanding of business processes (Accounting, Inventory, Sales, CRM) is a significant advantage.
- Excellent verbal and written communication skills in both English and Indonesian.
- Proven ability to explain complex technical concepts to non-technical users.
- Highly organized with the ability to manage multiple client accounts simultaneously.
- Fast learner with a genuine curiosity for new technology and enterprise software trends.
- Passionate about delivering an exceptional customer experience and driving measurable business impact.