Deskripsi Pekerjaan
Join our dedicated team at Edulab Indonesia and become a vital part of our mission to deliver exceptional educational experiences. We're seeking a passionate Customer Service Representative to serve as the primary point of contact for our valued clients in Bogor. In this rewarding role, you'll handle inquiries, resolve issues, and ensure seamless communication across multiple channels. Enjoy competitive compensation, comprehensive benefits package, and unparalleled opportunities for professional development in a dynamic work environment. If you thrive in customer-facing roles and want to make a tangible impact, apply today!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve product/service issues using problem-solving methodologies and CRM systems
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with sales and technical teams to address complex customer needs
- Proactively gather customer feedback to improve service quality
- Adhere to company protocols and maintain high service standards
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service or related experience
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities and conflict resolution skills
- Proficient in Microsoft Office and customer service software
- Ability to work flexible hours including weekends if required
- Positive attitude with customer-centric mindset