Deskripsi Pekerjaan
Join PT Bright Properti Servis Indonesia as a Customer Service Deputy Manager and lead our commitment to exceptional resident experiences in premium apartment communities. This pivotal role combines strategic oversight with hands-on leadership to optimize customer service operations across our properties. You'll be instrumental in developing service protocols, mentoring high-performing teams, and implementing innovative solutions that elevate resident satisfaction. Position yourself at the intersection of property management excellence and customer-centric innovation while managing daily workflows, resolving escalated resident concerns, and ensuring service quality benchmarks are consistently exceeded. This opportunity offers dynamic challenges in a fast-paced environment where your leadership directly impacts resident retention and community reputation.
Tanggung Jawab
- Oversee daily operations of apartment customer service teams, ensuring efficient workflow and adherence to service standards
- Lead resident complaint resolution processes, analyzing trends to implement preventive measures
- Develop and execute service improvement strategies based on resident feedback and performance metrics
- Train, mentor, and evaluate customer service staff to enhance team capabilities and performance
- Coordinate cross-departmental initiatives to resolve complex resident issues promptly
- Monitor service quality through KPIs and implement corrective actions when necessary
- Collaborate with property management on service enhancements and resident satisfaction programs
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality Management, or related field
- Minimum 3 years of customer service leadership experience in property management
- Proven track record of resolving resident complaints and improving satisfaction metrics
- Strong leadership skills with ability to motivate and develop teams
- Excellent verbal and written communication skills in both Indonesian and English
- Proficiency in customer service software and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends as needed
- Knowledge of Indonesian property management regulations and best practices