Deskripsi Pekerjaan
Are you a customer-centric professional looking to advance your career in a dynamic service environment? PERSOL is currently seeking a motivated Customer Care Officer to join our team in the Kallang/Geylang Bahru area. This role is perfect for individuals who thrive in fast-paced contact center environments and are committed to delivering exceptional service experiences.
As a Customer Care Officer, you will serve as the first point of contact for our clients, ensuring that every interaction is handled with professionalism, efficiency, and empathy. We are looking for someone who can bridge the gap between technical support and customer satisfaction, utilizing both voice and non-voice channels to resolve inquiries effectively.
Join a forward-thinking organization that values your professional growth and offers a supportive work culture. If you have the drive to excel and a passion for people, we want to hear from you!
Tanggung Jawab
- Manage high volumes of incoming customer inquiries via voice and non-voice channels (email/chat).
- Provide accurate and timely information regarding company services and operational procedures.
- Document and maintain detailed records of customer interactions within the CRM system.
- Troubleshoot and resolve customer complaints with a focus on First Call Resolution (FCR).
- Collaborate with internal departments to escalate complex issues and ensure timely follow-ups.
- Maintain a deep understanding of product knowledge to provide high-quality support.
- Adhere to key performance indicators (KPIs) and service level agreements (SLAs) consistently.
- Contribute to team improvements by sharing customer feedback and process pain points.
Kualifikasi
- Minimum 1 year of proven experience in a contact center or customer support environment.
- Strong verbal and written communication skills in English.
- Proficiency in handling multi-channel communications (voice, email, and live chat).
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with excellent problem-solving and conflict-resolution capabilities.
- Proficiency in basic office software and CRM tools.
- Ability to work independently as well as contribute effectively within a team.
- Must be comfortable working within the Kallang/Geylang Bahru area.