Deskripsi Pekerjaan
Are you a customer service champion with a passion for digital engagement and problem-solving? PERSOL, a leading global HR solutions provider, is seeking a dedicated Customer Care Officer to join our client's dynamic team in Singapore. This contract role, based in the vibrant Geylang Bahru area, focuses on providing exceptional support for utilities billing and digital inquiries.
In this crucial role, you will be the first point of contact for customers, primarily engaging through various digital platforms. Your primary objective will be to manage and resolve customer enquiries efficiently, ensuring a seamless and satisfactory experience. If you thrive in a fast-paced environment, possess excellent communication skills, and are adept at navigating digital tools to assist customers with their utilities billing and service-related questions, this is the perfect opportunity for you.
You will play a vital part in maintaining high levels of customer satisfaction, addressing concerns related to billing, service disruptions, and guiding customers through digital self-service options. This position offers a fantastic opportunity to enhance your customer service expertise within the essential utilities sector, contributing directly to positive customer outcomes and operational excellence. Join us and make a tangible difference in how customers interact with their utilities services!
Tanggung Jawab
- Handle a high volume of customer inquiries efficiently across various digital channels, including chat, email, and social media platforms.
- Provide accurate and timely information regarding utilities billing, services, and policies.
- Investigate and resolve billing discrepancies, payment issues, and account-related concerns with a customer-centric approach.
- Guide customers on using digital self-service portals and troubleshoot common technical issues related to digital platforms.
- Document all customer interactions meticulously in the CRM system, ensuring data accuracy and compliance.
- Collaborate with internal departments to escalate complex issues and ensure timely resolution.
- Identify recurring customer pain points and contribute to improving digital support processes and FAQs.
- Maintain a professional and empathetic demeanor, fostering positive customer relationships and enhancing brand loyalty.
Kualifikasi
- Diploma or Degree in any discipline; fresh graduates with strong communication skills are welcome to apply.
- Proven experience in a customer service role, preferably within a call centre or digital support environment.
- Familiarity with utilities services or billing processes is an advantage.
- Exceptional written and verbal communication skills in English, with the ability to articulate complex information clearly.
- Proficiency in using CRM software, live chat platforms, and other digital communication tools.
- Strong problem-solving abilities and a keen eye for detail to address and resolve customer issues effectively.
- A customer-first mindset with a strong commitment to delivering high-quality service and achieving customer satisfaction.
- Ability to work independently and as part of a team in a dynamic, target-driven environment.