Deskripsi Pekerjaan
Join PERSOL as a Customer Care Officer and become the vital link between our utility customers and exceptional service. In this dynamic role, you'll manage diverse customer inquiries across digital platforms—including voice and non-voice channels—ensuring swift resolution of billing concerns, payment discrepancies, and technical support issues. You'll serve as the primary point of contact for our utilities clients, delivering accurate information about billing cycles, account details, and service options while maintaining meticulous documentation in our CRM systems. This position offers the opportunity to develop deep expertise in utility billing processes while honing your problem-solving skills in a fast-paced environment. With competitive compensation and comprehensive training, you'll build a rewarding career supporting Singapore's essential utility services.
Tanggung Jawab
- Handle customer inquiries from digital platforms (voice/non-voice) ensuring timely resolution
- Process billing-related questions, payment discrepancies, and account modifications
- Provide accurate utility rate information, billing cycle details, and payment options
- Document customer interactions and maintain detailed records in CRM systems
- Collaborate with internal teams to resolve complex technical or billing issues
- Meet performance targets for call resolution time and customer satisfaction
- Continuously update product knowledge on utility services and billing policies
Kualifikasi
- High school diploma with 1+ years in customer service or call center environment
- Strong verbal/written communication skills in English
- Proficiency in CRM systems and digital communication platforms
- Ability to navigate billing software and interpret utility invoices
- Exceptional problem-solving and conflict resolution abilities
- Empathetic customer service approach with attention to detail
- Ability to multitask in a fast-paced, high-volume environment