Deskripsi Pekerjaan
Join Torch Solutions as a Customer Care Representative and become a vital part of our award-winning team! We're seeking empathetic professionals to deliver exceptional customer experiences through our virtual application process. Enjoy competitive compensation (₱18,000–₱21,000/month), comprehensive benefits, flexible scheduling options, and a collaborative culture that recognizes your contributions. As a key player in our customer service ecosystem, you'll help resolve inquiries, build lasting client relationships, and drive satisfaction metrics while advancing your career in a supportive environment.
Torch Solutions invests in your growth through continuous training programs and clear career pathways. Our remote-friendly setup allows you to thrive professionally while maintaining work-life balance. If you're passionate about problem-solving and committed to service excellence, this is your opportunity to make a tangible impact while joining a company that values innovation and employee well-being.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and virtual channels
- Resolve customer complaints and issues with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed key performance indicators (KPIs) for resolution times and satisfaction
- Continuously update product knowledge to provide accurate information
- Identify and escalate process improvement opportunities to enhance service quality
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Excellent verbal/written communication skills in English and Tagalog
- Strong problem-solving abilities with conflict resolution aptitude
- Proficiency in CRM software and multitasking tools
- Ability to adapt to flexible schedules including weekends/holidays
- High typing speed (minimum 30 WPM) and computer literacy
- Positive attitude and resilience in high-pressure situations