Deskripsi Pekerjaan
Join our dynamic team as a Customer Care Representative for the prestigious Huawei Digital Power project! This role offers a unique opportunity to work at the forefront of energy innovation while delivering exceptional customer experiences. You'll be the primary point of contact for customers, handling both inbound inquiries and proactive outbound communications to ensure seamless service delivery. In this contract position, you'll manage daily service requests, verify customer entitlements, and process registrations with precision and care. The ideal candidate thrives in a fast-paced environment, values accuracy, and is passionate about problem-solving. This role is perfect for individuals seeking to build expertise in customer service while contributing to cutting-edge renewable energy solutions. We offer competitive compensation, flexible scheduling, and comprehensive training to support your professional growth. Apply now to become part of a team dedicated to powering sustainable futures!
Tanggung Jawab
- Handle daily inbound/outbound customer service requests for Huawei Digital Power operations
- Verify customer entitlements and ensure accurate registration processes
- Resolve customer inquiries with empathy and efficiency, maintaining high satisfaction standards
- Document all customer interactions and service requests in CRM systems
- Collaborate with technical teams to escalate complex issues and coordinate solutions
- Adhere to service level agreements (SLAs) and performance metrics
- Participate in ongoing training to enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team environments
- Customer-focused mindset with patience and resilience
- Basic knowledge of energy sector or renewable technology is advantageous