Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Join the team at Foundever as a Customer Care Representative for our Pioneer Account. In this dynamic role, you will be the voice of our brand, dedicated to resolving customer inquiries and ensuring satisfaction. We are looking for individuals who thrive in a fast-paced environment and are committed to achieving performance targets.
As a Customer Care Representative, you will handle a high volume of customer interactions, ranging from general queries to complex escalations. Your goal is to provide professional, empathetic, and efficient service that meets our high standards. You will use your excellent communication skills to guide customers through solutions, ensuring they feel valued and heard. This is a fantastic opportunity to develop your career in a leading global contact center organization.
Why join us? You will be part of a global leader in customer experience, working in a supportive team environment with opportunities for growth and development. Apply today to become a part of our success story.
Tanggung Jawab
- Respond to incoming customer queries via phone, email, and chat in a professional and timely manner.
- Handle and resolve customer complaints and escalations to ensure first-contact resolution.
- Build rapport with customers and deliver a personalized service experience.
- Maintain accurate and up-to-date customer records in the CRM system.
- Meet and exceed daily and weekly KPI targets regarding call volume and quality scores.
- Collaborate with team leads to identify process improvements and share best practices.
Kualifikasi
- High School Diploma or equivalent qualification.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with the ability to think on your feet.
- Computer literacy and familiarity with customer relationship management (CRM) software.
- Ability to work in a fast-paced, target-driven call center environment.
- Positive attitude, high level of patience, and a customer-first mindset.