Deskripsi Pekerjaan
Taft Properties, a premier real estate developer in the Philippines, is seeking a highly motivated and dedicated Customer Care Specialist to join our growing team in the vibrant heart of Bonifacio Global City (BGC). As a vital brand ambassador, you will be the primary point of contact for our valued tenants and stakeholders, representing our commitment to excellence in every interaction. You will play a crucial role in ensuring an exceptional living and working experience across our diverse portfolio of premium properties.
In this dynamic role, you will manage a high volume of service tickets through our advanced CRM system. You will promptly investigate, coordinate, and resolve a wide range of maintenance, facility, and service concerns. Furthermore, you will meticulously monitor case progress from initial intake to final closure, ensuring strict adherence to our rigorous compliance standards and Service Level Agreements (SLAs). Your goal is to transform every challenge into an opportunity to exceed expectations.
At Taft Properties, we pride ourselves on creating vibrant, well-managed communities. We are looking for an empathetic problem-solver who thrives in a dynamic, fast-paced environment and is genuinely passionate about delivering world-class service and building lasting relationships. If you have a sharp eye for detail, excellent communication skills, and a genuine drive to help others, we want to hear from you.
What We Offer:
- A professional and supportive team environment.
- Opportunities for career growth and development.
- Competitive compensation package.
- A modern office location in the heart of BGC.
Ready to build your career with a leader in real estate? Apply now and become an integral part of the Taft Properties family!
Tanggung Jawab
- Serve as the primary point of contact for tenant inquiries and service requests, ensuring a seamless and professional customer experience.
- Log, categorize, and prioritize all incoming tickets within the CRM system to guarantee efficient workflow management.
- Conduct thorough investigations into customer complaints and maintenance issues, coordinating with internal departments for swift resolution.
- Monitor the end-to-end lifecycle of service requests to ensure adherence to Service Level Agreements (SLAs).
- Maintain meticulous records of all interactions, updating case statuses and documenting solutions for future reference.
- Identify patterns in customer feedback and collaborate with management to implement process improvements.
- Ensure strict compliance with company policies, industry regulations, and quality assurance benchmarks.
Kualifikasi
- Bachelor's degree in Business Administration, Hospitality, Communications, or a related field.
- Minimum of 1-2 years of experience in a customer service role, preferably in real estate, property management, or hospitality.
- Exceptional problem-solving skills with the ability to handle difficult situations with tact and diplomacy.
- Excellent verbal and written communication skills in English; proficiency in Filipino is a plus.
- Strong technical aptitude with experience using CRM software (e.g., Zendesk, Freshdesk, Salesforce) and the Microsoft Office Suite.
- Highly organized with the ability to multitask and prioritize tasks effectively under pressure.
- Empathetic, patient, and customer-centric mindset.
- Willing to work full-time on-site in Bonifacio Global City, Taguig.