Deskripsi Pekerjaan
Join Travel + Leisure Co. as a Customer Care Specialist and become the voice of our brand in Clark Freeport Zone, Pampanga. In this pivotal role, you'll transform challenging customer interactions into positive experiences by handling escalations and resolving complex issues with empathy and efficiency. You'll be instrumental in maintaining our reputation for exceptional service in the travel industry.
We're seeking dynamic individuals who thrive in fast-paced environments and possess a genuine passion for customer satisfaction. As a key member of our support team, you'll leverage strong problem-solving skills to address diverse customer needs while collaborating with cross-functional teams to enhance service delivery. This position offers the opportunity to grow your career within a globally recognized travel company.
Travel + Leisure Co. provides a supportive workplace where your contributions directly impact customer loyalty. If you excel under pressure and are committed to delivering outstanding service, we invite you to apply and join our mission to create unforgettable travel experiences.
Tanggung Jawab
- Handle escalated customer inquiries and resolve complex issues with professionalism
- Deliver exceptional service through multi-channel communication (phone, email, chat)
- Document interactions and maintain accurate records in CRM systems
- Collaborate with support teams to address systemic service gaps
- Identify trends in customer feedback to propose process improvements
- Meet performance metrics including resolution time and satisfaction scores
- Train and mentor new team members on service standards
Kualifikasi
- High school diploma; bachelor's degree preferred
- 1-2 years customer service or call center experience
- Strong verbal and written communication skills
- Proven ability to de-escalate sensitive situations
- Proficiency with CRM software and ticketing systems
- Excellent problem-solving and multitasking abilities
- Flexibility to work evenings, weekends, and holidays