Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? TDCX is looking for a Customer Care Specialist to join our innovative team in Cebu. In this role, you will work alongside forward-thinking teams to support the growth of the world’s most recognizable brands. We value creativity, dedication, and the ability to connect with customers on a personal level.
As a Customer Care Specialist, you will be the face of our client’s brand, handling inquiries via various communication channels. Your primary goal will be to ensure customer satisfaction by providing accurate information and effective solutions. You will also have the opportunity to earn up to 14K in App Milestones, rewarding your hard work and performance.
We offer a dynamic work environment, comprehensive training, and a clear path for career advancement. If you are ready to take the next step in your customer service career, we want to hear from you!
Tanggung Jawab
- Provide accurate and timely responses to customer inquiries via chat, email, or phone.
- Resolve customer issues and complaints with a focus on problem-solving and empathy.
- Build rapport with customers to ensure a positive brand experience.
- Collaborate with team leads and support staff to improve service quality.
- Log customer interactions and feedback into the CRM system accurately.
- Stay updated on product knowledge and brand policies.
- Meet or exceed daily and monthly performance metrics.
Kualifikasi
- High school diploma or equivalent qualification.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and patience.
- Basic computer skills and familiarity with CRM software is a plus.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work in a rotational shift schedule.
- Relevant experience in BPO or customer service is preferred.