Deskripsi Pekerjaan
Join Hi-Precision Diagnostics as a Customer Care Specialist / Medical Receptionist and become a vital part of our patient-first healthcare team. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement within our growing diagnostic services network. This role combines exceptional customer service with medical administrative responsibilities in a dynamic healthcare environment.
As a key point of contact, you'll manage patient inquiries, coordinate appointments, and ensure seamless service delivery. Our commitment to professional development includes continuous training programs that enhance both clinical knowledge and customer service excellence. Ideal candidates will thrive in a fast-paced setting where their communication skills directly impact patient satisfaction and operational efficiency.
Tanggung Jawab
- Manage incoming calls and patient inquiries with professionalism and empathy
- Schedule medical appointments and coordinate diagnostic procedures
- Maintain accurate patient records and digital filing systems
- Process billing inquiries and insurance documentation
- Collaborate with medical staff to ensure smooth patient flow
- Handle administrative tasks including data entry and report generation
- Implement quality service standards to enhance patient experience
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 1 year customer service or healthcare administration experience
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and medical software systems
- Strong organizational and multitasking abilities
- Knowledge of medical terminology and healthcare protocols
- Ability to maintain confidentiality and HIPAA compliance standards