Deskripsi Pekerjaan
Are you looking for a career that offers the perfect work-life balance? EMAPTA is seeking a Customer Care Support (CCAS) specialist to join our dynamic team. This is a premium opportunity to support global healthcare operations from the comfort of your own home.
As a CCAS specialist, you will be at the forefront of driving quality service and strengthening trust with our international partners. We offer a Day Shift schedule with Weekends Off, ensuring you have time for what matters most. At EMAPTA, we don't just provide a job; we provide a platform for professional growth within a supportive, world-class outsourcing environment.
If you are a dedicated professional with a passion for healthcare support and customer excellence, we want to hear from you. Join us in making a difference in the global healthcare landscape while enjoying the stability and perks of a top-tier employer.
Tanggung Jawab
- Deliver exceptional customer support to global healthcare clients via multiple channels including phone, email, and chat.
- Manage and update patient or client records with high accuracy within dedicated healthcare systems.
- Resolve complex inquiries and service issues efficiently while maintaining a high level of professional empathy.
- Collaborate with international teams to ensure seamless service delivery and operational excellence.
- Ensure strict adherence to data privacy regulations and healthcare compliance standards (e.g., HIPAA).
- Identify opportunities to improve service workflows and enhance the overall customer experience.
- Generate regular reports on interaction metrics and service quality for management review.
Kualifikasi
- At least 1-2 years of experience in Customer Service or BPO, preferably within the healthcare sector.
- Excellent verbal and written English communication skills.
- Strong computer literacy and proficiency in MS Office and CRM platforms.
- Proven ability to work independently in a Remote/Work-From-Home setup.
- Detail-oriented with strong problem-solving and multitasking capabilities.
- Must have a reliable high-speed internet connection and a dedicated quiet workspace.
- A Bachelor’s degree in any field is preferred but not required.