Deskripsi Pekerjaan
Join Givaudan as a Customer Care Support Office Team Lead and drive excellence in order fulfillment across the dynamic APAC region. In this pivotal role, you'll lead a dedicated team to ensure seamless, accurate, and timely processing of customer orders while maintaining the highest service standards. You'll be instrumental in optimizing operational workflows, resolving complex customer inquiries, and implementing continuous improvement initiatives that enhance efficiency and satisfaction. This position offers the opportunity to mentor team members, collaborate with global stakeholders, and contribute directly to Givaudan's reputation for quality and reliability in the fragrance and flavor industry. If you're a results-oriented leader with a passion for customer-centric solutions and cross-functional collaboration, this role is your chance to make a significant impact on our regional operations.
Tanggung Jawab
- Lead, mentor, and supervise the Customer Care Support Office team to achieve performance targets and service level agreements
- Oversee end-to-end order fulfillment processes across APAC, ensuring accuracy and timeliness
- Implement and maintain effective communication channels between team and cross-functional departments
- Analyze operational data to identify bottlenecks and implement process improvements
- Manage escalated customer issues and ensure timely resolution to maintain satisfaction
- Conduct regular performance reviews and training sessions to enhance team capabilities
- Collaborate with logistics and sales teams to optimize order management workflows
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- Minimum 5 years in customer service operations with 2+ years in team leadership
- Proven experience in order management systems and APAC regional operations
- Strong analytical skills with ability to interpret KPIs and operational metrics
- Excellent communication and interpersonal skills for stakeholder collaboration
- Proficiency in CRM platforms and enterprise resource planning systems
- Cross-cultural experience in multinational manufacturing environments preferred