Deskripsi Pekerjaan
Are you ready to make a real impact? The Moment Group is looking for a proactive and empathetic Customer Engagement Officer to join our growing team in Makati City. In today’s competitive market, customer experience is everything. As an Engagement Officer, you will play a pivotal role in shaping how our clients perceive our brand. Your mission will be to drive meaningful connections that foster trust and loyalty, ensuring our customers feel valued and heard every step of the way.
We are seeking a professional who doesn't just answer questions but anticipates needs and provides solutions. You will be at the forefront of our customer success strategy, working closely with cross-functional teams to address feedback and enhance our service offerings. If you have a passion for helping others and a knack for turning challenging situations into positive experiences, we want to hear from you. Join us and help build a reputation for excellence at The Moment Group.
Tanggung Jawab
- Manage and respond to incoming customer inquiries via email, chat, and phone with a high degree of professionalism.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Build and nurture long-term relationships with clients to ensure retention and loyalty.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with internal teams to identify process improvements and product enhancements.
- Proactively identify upselling and cross-selling opportunities within customer interactions.
- Participate in training sessions and workshops to stay updated on product knowledge and service standards.
Kualifikasi
- Bachelor's degree in any field; relevant experience in customer service or call centers is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and meet performance targets.
- High level of empathy and emotional intelligence.
- Willingness to work on shifting schedules if required.