Deskripsi Pekerjaan
Are you a seasoned engineering leader looking to make a global impact? Applied Materials (AMAT) is seeking a dynamic Customer Engineer Manager to join our Southeast Asia team. In this pivotal role, you will be the bridge between our cutting-edge semiconductor technologies and our customers' production success. You will lead high-performing teams, optimize system performance, and drive continuous improvement initiatives in a fast-paced environment.
As a leader within the AMAT SEA ecosystem, you will manage complex technical projects, mentor field engineers, and ensure the highest standards of operational excellence. This role is perfect for a professional who thrives on troubleshooting complex hardware/software challenges and is passionate about delivering world-class service to top-tier semiconductor manufacturers.
Tanggung Jawab
- Lead and mentor a team of Customer Engineers to ensure peak operational efficiency and system uptime.
- Serve as the primary technical point of contact for key customer accounts within the East Region.
- Drive performance improvement projects to increase equipment availability and throughput.
- Manage escalations and facilitate root-cause analysis for complex technical issues.
- Align engineering resources with production schedules to meet customer deadlines.
- Foster a culture of safety, continuous learning, and technical excellence within the team.
- Collaborate with cross-functional global teams to implement field upgrades and new product introductions.
Kualifikasi
- Bachelor’s or Master’s degree in Electrical, Mechanical, Chemical Engineering, or a related field.
- Proven experience in semiconductor capital equipment, field service, or a similar high-tech engineering role.
- Prior experience in a leadership or management capacity is highly preferred.
- Strong understanding of vacuum systems, robotics, or thin-film deposition technologies.
- Exceptional problem-solving skills and the ability to work under high-pressure environments.
- Excellent communication and stakeholder management skills.
- Willingness to travel periodically to customer sites or global training centers.