Deskripsi Pekerjaan
Are you ready to launch your career in a premier global environment? EMAPTA is thrilled to announce the opening of our pioneer batch for a Customer Experience Agent role in the vibrant Ortigas district. We are partnering with a leading Australian Media & Publishing client to deliver exceptional service to their audience.
This is a fantastic opportunity for individuals looking for a day shift schedule with immediate benefits, including Day 1 HMO. As a CX Agent, you will be the voice of a trusted brand, assisting customers with inquiries, resolving issues, and ensuring a seamless user experience. Join a team that values professional growth, diversity, and top-tier customer satisfaction.
Tanggung Jawab
- Handle inbound and outbound customer calls and emails with a focus on first-call resolution.
- Assist customers with product information, subscriptions, and general inquiries.
- Document all customer interactions and feedback accurately in the CRM system.
- Identify and escalate complex issues to the appropriate team or supervisor.
- Adhere to the company's quality assurance standards and call scripts.
- Maintain a professional, polite, and empathetic demeanor at all times.
Kualifikasi
- At least 1 year of experience in a customer service or call center environment.
- Excellent command of the English language, both written and verbal.
- High school diploma or equivalent educational background.
- Strong computer literacy and ability to navigate multiple systems.
- Ability to work in a fast-paced setting and handle high call volumes.
- Strong problem-solving and multitasking skills.